Privacy Policy

You may be asked for personal information including but not limited to name, address, email address, telephone number, date of birth, credit/debit card number (in encrypted form) with expiration date, banking details, Aadhar Details, PAN Details, Visa related Documents (photographs, Bank Details, Business/Company Details, etc.), Passport Details (passport number, issue date, expiry date), mobile number, Professional Qualifications/details, etc., anytime while making a booking/purchase via the website or any other customer touch points.

We may keep a record of your email or other correspondence, and if you call us by telephone, we may monitor and/or record phone conversations for training and customer service reasons. We may collect details of your computer and visits to the present site (including, but not limited to, traffic data, location data, IP address, OS and browser type) for system administration purposes and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify a person.

In some cases we may also need to collect more sensitive personal data such as information regarding your medical conditions, disabilities and special requirements along with medical certificates supporting the same. This information is collected so as to arrange the services you are requesting and is presented to you at the time of creating a booking/purchase.

We collect your personal information for the following purposes:

• To process and manage your travel bookings, hotel reservations, visa applications, and related services. • To communicate with you about your bookings, send booking confirmations, itineraries, and travel updates. • To provide customer support and respond to your enquiries, complaints, and feedback. • To personalise your experience and deliver content and product offerings relevant to your interests. • To send you promotional communications, offers, and newsletters (only where you have opted in or where permitted by law). • To comply with our legal obligations, resolve disputes, and enforce our agreements. • To detect, prevent, and address technical issues, fraud, and security threats. • For internal research, analytics, and service improvement purposes.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies: • Strictly necessary cookies: These are cookies that are required for the operation of our website. • Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. • Functionality cookies: These are used to recognise you when you return to our website. • Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to these websites. TravelDham is not responsible for the privacy practices or the content of such third-party websites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We may share your information with: • Airlines, hotels, car rental companies, and other travel service providers necessary to fulfil your booking. • Government authorities, embassies, and consulates for visa processing purposes. • Payment processors and financial institutions to process transactions securely. • Our authorised agents, franchisees, and business partners for the purpose of providing services to you. • Law enforcement or regulatory authorities when required by law or to protect our legal rights.

All third parties with whom we share data are required to keep your information secure and to use it only for the purposes for which it was shared.

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click on the "unsubscribe" link in any marketing email we send you, or contact us at info@traveldham.com.

We will not use your personal data for direct marketing purposes without your prior consent where required by applicable law. We will keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

• All data transmitted between your browser and our website is encrypted using SSL (Secure Socket Layer) technology. • Credit/debit card details are processed using PCI-DSS compliant payment gateways and are never stored on our servers. • Access to your personal information is restricted to authorised personnel only, who are required to keep the information confidential. • We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorised access to systems.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

We reserve the right to update or change our Privacy Policy at any time. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. We encourage you to periodically review this page for the latest information on our privacy practices.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of TravelDham (Rising Star Tours & Travels) or its content suppliers and protected by Indian and international copyright laws.

The compilation of all content on this site is the exclusive property of TravelDham and protected by Indian and international copyright laws. All software used on this site is the property of TravelDham or its software suppliers and protected by Indian and international copyright laws.

You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of our website without the express written permission of TravelDham. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.